Protecting patients from unexpected medical bills
Last Updated: 13/03/2026
The No Surprises Act protects patients from unexpected medical bills for emergency services and certain non-emergency services received from out-of-network providers.
FISIOTOOL SOFTWARE LLC is committed to full compliance with the No Surprises Act and protecting our users from unexpected medical expenses.
Patients cannot be balance billed for emergency services, regardless of whether the emergency department or provider is in-network or out-of-network.
Balance billing is prohibited for air ambulance services, protecting patients from unexpected charges for emergency air transport.
For certain non-emergency services at in-network facilities, patients have the right to receive a good faith estimate and consent to be balance billed.
Healthcare providers and facilities must give patients who don't have insurance or who are self-paying a good faith estimate of the expected charges for medical services.
Timeline
Good faith estimates must be provided at least 1 business day before scheduled services or 3 business days for scheduled services more than 1 week in advance.
Patients have the right to receive good faith estimates for scheduled services and can request estimates for unscheduled services.
If patients receive bills that are higher than the good faith estimate, they have the right to dispute the charges through a formal dispute process.
Patients have the right to choose their healthcare providers and receive information about provider networks and potential out-of-network charges.
When patients receive unexpected medical bills, they have access to a dispute resolution process:
Patients can initiate open negotiation with providers to resolve billing disputes within 30 business days of receiving the bill.
If open negotiation fails, patients can request independent dispute resolution within 30 business days of the negotiation deadline.
An independent reviewer makes a final determination based on the qualifying payment amount and other relevant factors.
No surprise billing protections apply during the dispute process.
Healthcare providers and facilities using the Sentinel Health AI platform must comply with all No Surprises Act requirements:
Platform Integration: Sentinel Health AI includes tools to help providers generate good faith estimates and manage No Surprises Act compliance.
Our platform provides patients with clear information about their rights under the No Surprises Act and helps them understand potential costs before receiving services.
We offer comprehensive support to healthcare providers to ensure full compliance with No Surprises Act requirements, including training and compliance resources.
For questions about No Surprises Act compliance or to report concerns:
FISIOTOOL SOFTWARE LLC
1621 Central Ave
Cheyenne, WY 82001
United States
Patient Advocate Support
Our team includes patient advocates who can help you understand your rights and navigate the dispute resolution process.
Federal Resources
For additional information about the No Surprises Act, visitcms.gov/no-surprises
State Laws
Some states have additional consumer protections beyond the federal No Surprises Act. Our platform complies with applicable state requirements.
Documentation
All good faith estimates, consents, and dispute resolution communications are documented and maintained in accordance with federal requirements.
Continuous Compliance
We regularly update our platform and processes to ensure ongoing compliance with No Surprises Act requirements and related regulations.
FISIOTOOL SOFTWARE LLC is committed to protecting patients from unexpected medical bills and ensuring full compliance with the No Surprises Act.
By using our platform, healthcare providers agree to comply with all No Surprises Act requirements and protect patients from surprise billing.
This commitment is part of our broader dedication to healthcare transparency, affordability, and patient-centered care.